{"id":114,"date":"2026-08-18T10:38:15","date_gmt":"2026-08-18T10:38:15","guid":{"rendered":"https:\/\/proskurnya.com\/es\/acciones-correctivas-no-conformidades\/"},"modified":"2026-08-18T10:38:15","modified_gmt":"2026-08-18T10:38:15","slug":"acciones-correctivas-no-conformidades","status":"publish","type":"post","link":"https:\/\/proskurnya.com\/es\/acciones-correctivas-no-conformidades\/","title":{"rendered":"Acciones correctivas: cerrar no conformidades para que no vuelvan"},"content":{"rendered":"<p>La diferencia entre un sistema maduro y uno formal se ve mejor en c\u00f3mo la empresa trata las no conformidades. El formal: \u00abcorregimos y olvidamos\u00bb. El maduro: encontr\u00f3 la causa, la elimin\u00f3 y verific\u00f3 que el problema no se repite.<\/p>\n<h2>Correcci\u00f3n \u2260 acci\u00f3n correctiva<\/h2>\n<p><strong>Correcci\u00f3n<\/strong> es apagar el fuego: bloquear la cuenta del exempleado que qued\u00f3 activa. <strong>Acci\u00f3n correctiva<\/strong> es eliminar la causa: conectar el proceso de baja de RR. HH. con la revocaci\u00f3n autom\u00e1tica de accesos, para que esas cuentas dejen de aparecer. El auditor espera ambas.<\/p>\n<h2>Causa ra\u00edz sin magia<\/h2>\n<p>Para la mayor\u00eda de los casos bastan los \u00ab5 porqu\u00e9s\u00bb. La cuenta no se bloque\u00f3 \u2014 \u00bfpor qu\u00e9? Nadie avis\u00f3 a TI \u2014 \u00bfpor qu\u00e9? Falta el paso en el offboarding \u2014 \u00bfpor qu\u00e9? El proceso no se revis\u00f3 tras cambiar de sistema de RR. HH. Esa es la causa real \u2014 no el \u00abfactor humano\u00bb con el que se suelen cerrar los an\u00e1lisis.<\/p>\n<h2>Qu\u00e9 registrar<\/h2>\n<ul>\n<li>Descripci\u00f3n de la no conformidad y la fuente (auditor\u00eda, incidente, reclamaci\u00f3n);<\/li>\n<li>la correcci\u00f3n (lo inmediato);<\/li>\n<li>la causa ra\u00edz;<\/li>\n<li>la acci\u00f3n correctiva, el responsable, el plazo;<\/li>\n<li><strong>la verificaci\u00f3n de eficacia<\/strong> \u2014 como paso propio, 1\u20133 meses despu\u00e9s: \u00bfse repite o no?<\/li>\n<\/ul>\n<h2>Errores t\u00edpicos<\/h2>\n<p>Causa \u00abdescuido del empleado\u00bb (s\u00edntoma, no causa); acci\u00f3n \u00abhablamos con la persona\u00bb (no cambia el sistema); cierre el d\u00eda de la creaci\u00f3n (imposible verificar eficacia). Encuentro estos registros en la mitad de los informes \u2014 junto a las dem\u00e1s <a href=\"https:\/\/proskurnya.com\/es\/no-conformidades-comunes-iso-27001\/\">no conformidades comunes<\/a>. Un registro vivo es la principal entrada para la <a href=\"https:\/\/proskurnya.com\/es\/revision-por-la-direccion-management-review\/\">revisi\u00f3n por la direcci\u00f3n<\/a>.<\/p>\n<h3>Lea tambi\u00e9n<\/h3>\n<ul>\n<li><a href=\"https:\/\/proskurnya.com\/es\/auditoria-interna-checklist\/\">Auditor\u00eda interna: checklist<\/a><\/li>\n<li><a href=\"https:\/\/proskurnya.com\/es\/revision-por-la-direccion-management-review\/\">Revisi\u00f3n por la direcci\u00f3n<\/a><\/li>\n<li><a href=\"https:\/\/proskurnya.com\/es\/gestion-de-incidentes-seguridad\/\">Gesti\u00f3n de incidentes de seguridad<\/a><\/li>\n<\/ul>\n<hr \/>\n<p><em>Autor \u2014 <strong>Kyrylo Proskurnya<\/strong>, Auditor Jefe ISO y experto internacional en sistemas de gesti\u00f3n. Realizo auditor\u00edas de certificaci\u00f3n y auditor\u00edas internas ISO 27001, ISO 9001, ISO 27701 e ISO 42001 para empresas de Espa\u00f1a, Europa y EE. UU. <a href=\"https:\/\/proskurnya.com\/es\/\">Sobre m\u00ed<\/a> \u00b7 <a href=\"https:\/\/proskurnya.com\/es\/#contacts\">Solicitar una consulta<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>An\u00e1lisis de causas ra\u00edz, plan de acci\u00f3n y verificaci\u00f3n de eficacia \u2014 el tratamiento de no conformidades seg\u00fan ISO. Explica el auditor Kyrylo Proskurnya.<\/p>\n","protected":false},"author":1,"featured_media":54,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-114","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-iso-certificacion"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Acciones correctivas: cerrar no conformidades para que no vuelvan - Kyrylo Proskurnya \u2014 Auditor ISO<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/proskurnya.com\/es\/acciones-correctivas-no-conformidades\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Acciones correctivas: cerrar no conformidades para que no vuelvan - Kyrylo Proskurnya \u2014 Auditor ISO\" \/>\n<meta property=\"og:description\" content=\"An\u00e1lisis de causas ra\u00edz, plan de acci\u00f3n y verificaci\u00f3n de eficacia \u2014 el tratamiento de no conformidades seg\u00fan ISO. 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